Worldwide delivery - Free delivery in the Netherlands

Terms & Conditions


Heel up

Post address:
Spuistraat 109-5
1012 SV Amsterdam

Telephone number: +31(0)6 37373564+31(0)6 37373564

Registered with the Dutch Chamber of Commerce under number 530.20.049530.20.049.
VAT identification number: NL207720162B01


2.1. For the purpose of these general terms and conditions, the following terms shall have the meaning set forth below:

Heel up: the company as described in section 1;
Buyer: the natural person that orders the Products from Heel up via its website
Parties: Heel up and Buyer;
Products: Heel up shoe accessories
Agreement: the arrangements laid down in writing between Heel up and the Buyer, concerning the supply of the Products;
Delivery: the moment that the Buyer, or any third parties acting on behalf of the Buyer, take the actual possession of and control over the Products;
Intellectual Property Rights: all full, worldwide intellectual property and similar related rights in the broadest sense of the term, which is deemed to include, in particular – but is not confined to – the following (or any entitlement thereto): (1) trademarks, (2) trading names, (3) copyright, (4) rights to drawings and/or design rights, (5) patents, (6) database rights, (7) know-how, and (8) domain names, including any future intellectual property rights, which is deemed to include all of the powers that the relevant national and international regulations may accord to them;


3.1. These conditions apply to any offers and Deliveries from, Agreements withand payments to Heel up.
3.2. By placing an order, the Buyer explicitly agrees with these terms and conditions.


4.1. Offers made by Heel up may only be accepted without deviation. Any offers of Heel up, whether these are regular prices or special offers, remain valid as long as the stock lasts. The Buyer cannot derive any rights from offers made by Heel up.
4.2. Heel up will not be bound by apparent errors or mistakes in its offers.
4.3. The standard method for expressing prices is in Euro’s (€ ), British Pound (£) or US Dollars ($). The prices for the Products stated on the website of Heel up, are exclusive of VAT and other government levies and exclusive of shipping and/or other transport costs. Before the order is completed, Heel up will show the total price that the Buyer has to pay on its website.
4.4. After placing an order, the Buyer will receive an e-mail from Heel up, stating the Products that were ordered as well as the total sum of the order, inclusive of VAT and shipping costs.
4.5. Heel up has the right to refuse orders within one week of receipt, without reason given.
4.6. The Products shall be delivered at the address provided by the Buyer.
4.7. A delivery deadline stated by Heel up is only an indication, unless it is expressly agreed in writing that the deadline is final.


5.1. Heel up requires advanced payment of the Products. Payment must be before shipping.

5.2. Heel up has the right to Deliver the Products, or have them Delivered, subject to cash on Delivery.
5.3. The Buyer shall be in default merely because of the expiry of the payment period, without any demand, notice of default or judicial intervention being necessary.
5.4. Heel up shall be owed default interest of 3% (one percent) of the invoice amount for each month that the Buyer is in default of payment, whereby a part of a month shall count as a whole month, all this without prejudice the rights of Heel up to demand immediate payment of the entire outstanding amount, and without prejudice to the other rights of Heel up in that situation.
5.5. The Buyer shall owe the collection costs to be incurred, whether judicial or extrajudicial, including the actual costs to be incurred on legal assistance and legal advice (including the costs of a lawyer, bailiff and any other third parties).


6.1. Heel up treats all personal information that it receives from the Buyer as private and
confidential. Heel up only uses the personal information for the execution of the agreement and the payment and Delivery of the Products. Heel up is also allowed to use the personal information for its own promotional activities, such as the Heel up newsletter.
6.2. Heel up will not disclose the personal information of the Buyer to any third parties than the parties that are involved with the payment and the shipment of the Products.


7.1. The Buyer has the right to repudiate the Agreement without specifying any reasons, within 10 (ten) calendar days, starting the day of the Delivery of the Products.
7.2. In the event the Buyer wishes to avail of the right of withdrawal, he may only unpack or use the Products to the extent necessary to judge whether or not he wishes to keep the Product. During this period, the Buyer shall treat the Products and packaging materials carefully. The Buyer shall return the Products with all delivered accessories and, as far as possible, in the original packaging.
7.3. If the Buyer uses his right of withdrawal, Heel up shall restitute the purchasing price within 30 (thirty) days after the receipt of the Products.
7.4. In the event the Buyer does not act in accordance with section 7.2., or in the event the price tag is removed or the Products otherwise are not returned in the original condition, Heel up shall not be obliged to restitute the purchasing price to the Buyer.


8.1. In the event the Products do not meet the reasonable requirements of the Products, the Buyer must notify Heel up of this immediately, but in no event later than 14 (fourteen) calendar days after the Delivery of the Products. If the Buyer does not comply with this section, any right of recovery and/or any other claim to possible compensation, shall lapse.
8.2. The fact that a Product shows deficiencies, never gives the Buyer the right to suspend payment or to set off the payable invoice amount of any other Products that were Delivered to the Buyer.


9.1. All the items supplied to the Buyer shall remain the property of Heel up until all the amounts owned by the Buyer for the Products supplied or to be supplied, as well as any other amounts owed by the Buyer due to default of payment, have been paid in full.
9.2. As long as the ownership of the Products has not passed to the Buyer, the Buyer may not pledge the Products or grant a third party any rights thereto.
9.3. Without prejudice to any powers, Heel up has the right, as long as any amounts due, in any case those resulting from deliveries, have not been paid, to take back/retrieve the items delivered.


10.1. In all cases, the liability of Heel up due to imputable failure to perform the Agreement shall only arise if the Buyer gives Heel up proper notice of default in writing, setting a reasonable period within the failure can be remedied, and Heel up continues after that period to fail imputably in the fulfillment of its obligations. The notice of default must describe the failure in the most complete and detailed terms possible, so as to give Heel up the opportunity to respond adequately.
10.2. Heel up shall only be liable for any loss that results directly from foreseeable and avoidable deficiencies, for which it may be held culpable and which relate directly to the production and Delivery of the Products.
10.3. Any duty to pay compensation on any grounds whatsoever, shall at all times be confined to the price of the Product.
10.4. If and in so far disbursement or payment under the terms of the foregoing section, for any reason whatsoever, does not apply, any duty (legal or otherwise) on the part of Heel up to pay compensation shall be confined to the relevant order value.

11. RISK

11.1. The risk of – inter alia – the loss or theft of or damage to the Products shall pass to the Buyer at the moment when the Buyer, or someone acting on behalf of the Buyer, comes into actual possession of them.


12.1. If Heel up fails to comply with any obligation vis-à-vis the Buyer, such a failure cannot be attributed to Heel up in the case of a force majeure as referred to in article 6:75 of the Dutch Civil Code.
12.2. Force majeure shall include (but is explicitly not restricted to) fire, malfunctions, strikes organized by a recognized union and acts or omissions of the government, including the local government (such as import limitations).
12.3. All clauses of this section apply mutatis mutandis to the force majeure of the suppliers of Heel up and/or any third parties that are involved in the production and the Delivery of the Products. Any non- and/or late and/or inferior performance of the parties mentioned in this clause will be regarded as a force majeure of Heel up.


13.1. All Intellectual Property Rights relating to the Products, as well as to all other documents and materials supplied by Heel up, shall solely be held by Heel up. The Buyer shall not acquire any rights (of use) and/or other powers.
13.2. The Buyer guarantees that he will not do anything which infringes on the Intellectual Property Rights of Heel up or which invalidates these rights and/or jeopardizes the ownership of these rights.


14.1. The Buyer’s general terms and conditions, however such general terms and conditions are called and in whatsoever form, are explicitly precluded, unless explicitly agreed otherwise in writing.
14.2. Any amendments from these general terms and conditions shall only come into effect if Parties approve of such in writing.
14.3. The nullity of any clause of these terms and conditions shall not have the effect of rendering the entire terms and conditions null and void. In the event that any clause is void, Parties shall consult each other for the purpose of replacing it with a legally valid provision in such a manner that the purport of these general terms and conditions continues to apply.


15.1. In the event the Buyer has a complaint, or in the event the Buyer has any questions regarding these general terms and conditions, and/or any other remarks, the Buyer can contact Heel up at the contact information stated in section 1 of these terms and conditions. The Buyer can contact Heel up either by e-mail, by fax or by letter.
15.2. If the Buyer has a complaint, Heel up will contact the Buyer within 14 (fourteen) working days after the receipt of the complaint. In all other cases, Heel up can decide – but is not obliged – to contact the Buyer.


16.1. These terms and conditions and any Agreements relating thereto, shall be solely governed by and construed in accordance with the law of the Netherlands.
16.2. Any dispute between Parties resulting from or otherwise connected to any Agreements or these terms and conditions, shall be resolved as much as possible by consultation. Any dispute not resolved by Parties shall be brought before the competent court in Amsterdam, unless Heel up opts to take legal action against Buyer before the competent court in any other state or place of business.